Terms of service

Fire House Bites Terms of Service

Overview

Welcome to Fire House Bites. The terms “we”, “us” and “our” refer to Fire House Bites. We operate this store and website, including the related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”), together with any additional terms made available to you before you place an order, explain your rights and responsibilities when using the Services. Please also read our Privacy Policy and Refund Policy, published on our website.

By using the Services or placing an order, you agree to these Terms. If you do not agree, you should not use the Services. Nothing in these Terms limits or excludes your statutory rights as a consumer.

Section 1 Access and account

You must have the legal capacity to enter into a binding agreement when placing an order. If you are under 18, you should use the Services with the permission and supervision of a parent or guardian. Any age restrictions shown for particular products also apply.

You may be asked to provide information needed to manage your account, take payment and fulfil your order. You must provide information that is accurate, current and complete, and have the right to provide it.

You are responsible for keeping your account credentials secure and for activity that you authorise through your account. Tell us promptly if you believe someone has accessed your account without permission. You must not transfer, sell, assign or license your account to another person.

Section 2 Our products

We take reasonable care to describe and display our products accurately. Colours and appearance may vary slightly depending on your device, screen settings and the nature of the product. This does not affect your right to receive products that match their description, are of satisfactory quality and are fit for their intended purpose.

Product descriptions, availability and quantities may change. We may discontinue products or apply reasonable purchasing limits, which will be made clear before you order. Changes will not alter an accepted order without your agreement, except where the law requires otherwise.

Please read the product description and any relevant ingredients, allergen, care or usage information before ordering. If you need clarification about a product, ask us before purchasing. This does not reduce our responsibility to provide accurate information or safe products.

Section 3 Orders

When you place an order, you make an offer to purchase. Your order is accepted when we confirm acceptance. An automated acknowledgement that we have received your order does not, by itself, mean that we have accepted it. Payment must be authorised or received before acceptance unless another payment arrangement is expressly offered at checkout.

We may decline an order for a legitimate reason, such as an item being unavailable, an inability to fulfil the order, a payment problem or a reasonable concern about fraud. If we cannot accept or fulfil your order, we will let you know and refund any payment taken for the items we cannot supply.

Please check your order carefully before submitting it. If you need to change or cancel it, let us know as soon as possible. We may be unable to make a requested change once preparation or fulfilment has begun, but this does not affect any legal right to cancel.

For online purchases covered by the statutory cancellation right, you can normally cancel within 14 days after receiving the goods. This change-of-mind right does not apply to goods that deteriorate or expire rapidly, such as freshly prepared food, or to other products covered by a legal exception. Your rights where goods are faulty, unsafe, incorrectly supplied or not as described are unaffected.

Our Refund Policy explains the cancellation and refund process. It supplements your statutory rights and does not replace or restrict them. Unless otherwise agreed, purchases through our store are for personal or household use and not for commercial resale or export.

Section 4 Prices and billing

Prices are displayed in pounds sterling unless clearly stated otherwise and include any applicable VAT. Delivery charges and any other compulsory charges will be shown before you place your order. Optional extras will only be charged with your agreement.

The price payable is the price agreed when your order is accepted. We may change prices, discounts and promotions for future orders, but we will not increase the price of an accepted order without your agreement.

Prices on our website may differ from those offered in person or through third-party platforms. Promotions may have additional terms that are made available before purchase. Those terms apply to the promotion and cannot reduce your statutory rights.

You agree to provide accurate payment and account information and to keep it up to date where necessary. You must be authorised to use your chosen payment method and agree to pay the total amount shown before you submit your order.

Section 5 Delivery and collection

Available delivery and collection options, charges and estimated timings will be shown before you order. Unless we expressly agree to a specific deadline, quoted times are estimates. We will take reasonable care to fulfil orders within the stated timeframe and tell you about a significant delay as soon as reasonably possible.

Products remain our responsibility until they are physically received by you or a person you nominate to receive them. Where you independently arrange a carrier that we have not offered, responsibility passes when the products are handed to that carrier, as provided by law.

You must provide accurate delivery instructions and be available to receive or collect your order as agreed. If an issue with those arrangements prevents fulfilment, we will consider reasonable options with you. Any additional charge must be lawful, proportionate and made clear before it is incurred.

If we fail to deliver as agreed, your statutory rights remain available, including any right to set a further appropriate delivery deadline or cancel and receive a refund. Where an agreed delivery deadline is essential, or we refuse delivery, the law may allow you to cancel without setting a further deadline.

Section 6 Intellectual property

The Services, including our branding, text, images, graphics, video, audio and design, are owned by Fire House Bites or used with permission from the relevant rights holders. They are protected by applicable copyright, trade mark and other intellectual property laws.

You may access the Services for personal, non-commercial use and may save or print information reasonably needed to place an order or keep a record of your purchase. Except where permitted by law or authorised by the rights holder, you must not reproduce, distribute, modify, republish or commercially exploit material from the Services.

Using the Services does not give you ownership of, or a general licence to use, our intellectual property. Fire House Bites branding belongs to us or the relevant rights holder. Shopify branding belongs to Shopify. Other names and marks belong to their respective owners.

Section 7 Optional tools

We may provide access to optional tools supplied by third parties. Where a tool is operated independently, its provider may apply separate terms, which you should read before using it.

We do not control every aspect of independently operated tools and cannot promise that they will always be available or error-free. We remain responsible for our own obligations to you, including where a third-party tool is used to perform those obligations.

New features or tools offered through the Services may also be subject to these Terms and any additional terms clearly provided before use.

Section 8 Third party links

The Services may contain links to websites or content operated by third parties. A link does not, by itself, mean that we endorse the third party or its products.

We do not control independent websites or their policies. Before using a third-party service or making a separate purchase, review the relevant terms and privacy information. Questions about a separate third-party purchase should normally be directed to that seller. This does not limit our responsibility for our own products, statements or contractual obligations.

Section 9 Relationship with Shopify

Fire House Bites is powered by Shopify, which provides the technology that enables us to operate our store. Purchases from this store are made directly with Fire House Bites.

Shopify is not the seller of the products you buy from Fire House Bites. We are responsible for fulfilling our sales contracts and meeting our obligations to you. Nothing in these Terms excludes or limits any responsibility of Fire House Bites, Shopify or another party that cannot lawfully be excluded or limited.

Section 10 Privacy policy

Our Privacy Policy explains how we collect, use and protect personal information when you use the Services. Please read it before placing an order or providing personal information.

Because our store is hosted by Shopify, Shopify processes personal information in connection with providing and operating the Services. Some processing is also described in Shopify’s Privacy Policy.

Information may be shared with Shopify and other service providers, including providers operating outside your country, as explained in the relevant privacy policies and subject to applicable data protection requirements. Accepting these Terms does not, by itself, amount to consent to marketing or other processing that requires separate consent.

Section 11 Feedback and reviews

If you submit a review, suggestion, image or other feedback (“Feedback”), you keep ownership of your content. You give us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it to operate, improve and promote the Services. We may allow service providers to use it for those purposes on our behalf.

We may make reasonable formatting or length changes without changing the meaning of your Feedback. Any use of personal information remains subject to our Privacy Policy and applicable law.

You must have the necessary rights to submit your Feedback. Reviews should reflect your honest experience, and any payment, gift or incentive connected with a review must be disclosed. Feedback must not be unlawful, misleading, abusive or infringe another person’s rights.

We may remove content for a legitimate reason, including unlawful material, spam or a breach of these Terms. We will not present edited or selected reviews in a way that misleads customers. We are not obliged to pay for or respond to Feedback unless we have agreed otherwise.

Section 12 Errors inaccuracies and omissions

We take reasonable care to keep the Services accurate, but mistakes may occur in descriptions, prices, offers, availability or delivery information.

We may correct information for future orders. If a material error affects an order you have placed, we will explain the issue and any proposed solution. We will not substitute a different product or charge a higher price without your agreement. If we cannot fulfil the order and it is cancelled, we will refund the payment for anything we do not supply. Your statutory rights are unaffected.

Section 13 Prohibited uses

You may use the Services only for lawful purposes. You must not use them to commit fraud, impersonate another person, infringe intellectual property or privacy rights, send spam, knowingly provide misleading information, or harass, threaten or abuse another person.

You must not upload malicious code, gain unauthorised access, collect another person’s personal information without a lawful basis, interfere with the Services, or bypass security controls or access restrictions.

You must not copy or commercially exploit the Services without permission, except where the law permits it. Automated access must comply with Section 14 and any applicable access restrictions. These rules do not prevent ordinary browsing, lawful use of accessibility tools or the exercise of statutory rights.

Section 14 Agents

14.1 These provisions apply when you use software or a service that takes autonomous or semi-autonomous action on your behalf to access or interact with the Services (an “Agent”).

14.2 An Agent must identify itself, comply with these Terms and stop accessing the Services if we ask it to do so. We may apply reasonable technical limits to automated access to protect security, availability and the rights of other users.

14.3 Where an Agent makes HTTP or HTTPS requests directly, it must identify itself in the user agent string using the format “Agent/[agent name]”. The bracketed text must be replaced with the Agent’s actual name.

14.4 Agents must not conceal their identity, pretend to be human, complete or circumvent CAPTCHAs or other measures intended to distinguish automated access, or bypass access controls. They must answer truthfully when asked whether an interaction is automated.

14.5 You must only authorise an Agent to take actions you are entitled to take. Using an Agent does not remove the requirement for a valid order, authorised payment or our acceptance of a purchase.

Section 15 Termination

We may restrict, suspend or terminate access where we reasonably believe there has been a material breach of these Terms, fraud, unlawful activity or a security risk. Where appropriate, we will explain the reason and allow a reasonable opportunity to resolve the issue. Immediate action may be necessary to prevent harm or comply with the law.

Suspending or closing an account does not remove your rights in relation to an existing order. We will fulfil accepted orders or provide any refund or other remedy required by law. You remain responsible for amounts lawfully due for products or services supplied.

Provisions that need to continue after termination, including those covering intellectual property, existing payment obligations, liability and the resolution of disputes, will continue to apply to the extent relevant and lawful.

Section 16 Warranties and website availability

We will supply products that meet the standards required by law, including being of satisfactory quality, fit for their intended purpose and as described. Where we provide services, we will perform them with reasonable care and skill.

We take reasonable care in providing the website, but cannot guarantee uninterrupted access or that it will always be free from technical errors. We may need to suspend parts of the Services temporarily for maintenance, security or operational reasons.

Any limitations relating to website availability do not remove our obligations concerning accepted orders, product information or your statutory rights. Any additional warranty offered with a product is separate from those rights.

Section 17 Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, a breach of your statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.

If we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was an obvious consequence of our breach or if you and we knew it might happen when the contract was made.

The Services and products are offered for personal and household use. We do not accept liability for business losses such as lost business profits or opportunities arising from a consumer purchase, to the extent permitted by law.

We are not responsible for losses caused solely by your misuse of the Services or products, but this does not exclude responsibility for a fault, unsafe product, inadequate instructions or any other matter for which we are legally responsible.

Section 18 Responsibility for misuse

You are responsible for unlawful or unauthorised activity that you carry out through the Services. If your breach of these Terms causes us a foreseeable loss, we may seek compensation to the extent allowed by law.

You are not required to compensate us, Shopify or another party merely because you use the Services. You are not responsible for losses caused by our own breach, negligence or unlawful conduct. Any claim for compensation must be reasonable, supported by evidence and subject to your right to challenge it.

Section 19 Severability

If a provision of these Terms is found to be unlawful or unenforceable, it will not apply to the extent that it is unlawful or unenforceable. The remaining provisions will continue to apply where they can operate without that provision. This does not allow an unfair term to be enforced against a consumer.

Section 20 Waiver and entire agreement

If either party delays enforcing a right under these Terms, that delay does not mean the right has been waived. A waiver on one occasion does not automatically apply on another.

These Terms and any additional terms expressly agreed for your purchase record the agreement between you and us. They do not exclude information, statements or promises that form part of the contract under consumer law, or liability for fraud or misrepresentation.

Where a consumer term could have more than one meaning, the interpretation most favourable to the consumer will apply as required by law.

Section 21 Assignment

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a business transfer, provided this does not reduce your rights or the protection available to you. We will give you notice where the transfer affects an ongoing contract.

You may transfer contractual rights or obligations to another person with our written agreement, which we will not unreasonably withhold. This does not restrict any transfer permitted by law.

Section 22 Governing law

These Terms and contracts made through the Services are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you also retain any mandatory protections provided by the law where you live and may bring proceedings in your local courts. Consumers living elsewhere retain any mandatory protections and rights to bring proceedings that apply under the law of their country of residence.

Nothing in this section prevents you from using any court or remedy available to you under applicable consumer law.

Section 23 Headings

The headings in these Terms are included to help you find information. They do not change the meaning of the provisions beneath them.

Section 24 Changes to these Terms

We may update these Terms to reflect changes to our Services, business processes or legal requirements. The current version will be published on our website, and we will provide notice of material changes where required by law.

Changes will apply to future use of the Services and future orders. An order already accepted will remain subject to the Terms in force when it was accepted, unless you agree to a change or the law requires one. We will not use an update to remove rights you have already acquired.