Refund policy

Refunds, Returns and Cancellations Policy

We want you to enjoy your order. This policy explains cancellations, refunds and what to do if something is wrong with your takeaway food.

Change of mind and cancellations

Freshly prepared takeaway food and other goods that deteriorate or expire rapidly are exempt from the usual 14-day cancellation period for online and telephone purchases. We do not offer returns or exchanges on these items simply because you have changed your mind.

If you wish to change or cancel an order, please contact us as soon as possible using the contact options on our website or the platform you ordered through. We will confirm whether your request can be accommodated. Once preparation has started, changes or cancellation may not be possible.

This does not affect your rights if your order is faulty, incorrect or otherwise fails to meet legal requirements.

Problems with your order

Please check your order when it is delivered or collected. If anything is missing, incorrect, damaged, unsafe to eat or not as described, please contact us as soon as reasonably possible so we can investigate and resolve the issue.

Please provide your order number or other proof of purchase, a description of the problem and, where available, photographs. An original receipt is not the only acceptable proof of purchase.

Prompt reporting helps us investigate problems with perishable food. This request does not impose an additional deadline on your statutory rights.

Refunds and replacements

Our food must be of satisfactory quality, fit for purpose and as described. If it does not meet these requirements, you have legal rights which may include rejecting the affected food for a refund, or receiving a replacement or price reduction, depending on the circumstances.

You do not have to accept a replacement or credit where you are legally entitled to a refund. These rights also apply to discounted items.

If an item is missing, we will arrange to supply it or refund its price. If we cancel your entire order or cannot fulfil it, we will refund the amount paid, including any delivery charge.

Returning food

Please contact us before arranging to return food so we can explain how to proceed safely. Original packaging and unopened food are not conditions of your statutory rights. We will cover reasonable return costs where required by law.

Refund payments

We will issue refunds without unnecessary delay and within 14 calendar days of agreeing that you are entitled to one. Refunds will use the original payment method unless you expressly agree otherwise. We will not charge a refund fee.

Your statutory rights

Nothing in this policy excludes or limits your rights under UK consumer law.